1. Processing Time:
All orders are processed within 3 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email.
2. Shipping Rates & Delivery Estimates:
Shipping charges for your order will be calculated and displayed at checkout.
Standard Shipping: Flat rate of $11 AUD.
Free Shipping: We offer free shipping on all orders above $50 AUD.
Estimated Delivery Time: 3 to 5 business days across Australia.
3. Shipment Confirmation & Order Tracking:
You will receive a Shipment Confirmation email or notification containing your tracking number once your order has shipped. The tracking number will be active within 24 hours.
4. Damages:
If you received your order damaged, please contact us immediately with photos of the damaged item so we can assist you with a replacement or claim.
5. Contact Us:
If you have any further questions, please feel free to contact us at our store support.